1
Phone verification
Enter your mobile number if the ATM asks for verification. CoinsToGo may send a one-time code through Twilio Verify so the transaction can continue securely.
Privacy
Privacy Policy
Last updated: June 28, 2026. Support: (813) 442-0210 or [email protected].
Overview
CoinsToGo / Xchange LLC respects customer privacy. This policy explains what information may be collected when you use the website, contact support, receive verification or support messages, or use a CoinsToGo crypto ATM.
Information We Collect
- Contact information you provide, such as name, phone number, email address, or support messages.
- Identity or compliance information when required by law, transaction limits, fraud prevention, or service rules.
- Transaction support details, including receipt details, machine location, wallet address, amount, time, and transaction reference information.
- Website and security information, such as browser type, device type, pages visited, and security logs.
- Phone and SMS verification information, including verification attempts, delivery records, and related support records.
KYC and Identity Verification
Some ATM transactions may require identity verification based on transaction amount, applicable law, fraud prevention, and operator compliance settings. If verification is required, the machine will guide you step by step before the transaction continues.
2
ID scan prompt
Hold the front of your government ID against the scan window if the ATM asks for it.
3
SSN verification
If required, enter the requested Social Security number details exactly as shown on screen.
Verification requirements may vary by transaction, applicable law, fraud prevention, and operator compliance settings.
How We Use Information
- To provide crypto ATM services and customer support.
- To process, review, or troubleshoot transactions.
- To send one-time verification codes, service messages, or support replies when needed.
- To meet legal, regulatory, AML, KYC, OFAC, fraud-prevention, and security obligations.
- To maintain service reliability and improve the website and ATM experience.
Sharing Information
CoinsToGo may share information with service providers that help operate hosting, communications, compliance, identity verification, security, support, analytics, payment, or transaction infrastructure. CoinsToGo may also share information when required by law, regulation, legal process, or to protect customers, the business, and the service.
SMS Privacy
CoinsToGo uses mobile information for verification, transaction, service, and support purposes. Mobile information is not sold or shared with third parties or affiliates for promotional or marketing purposes.
Cookies and Security
The website may use basic cookies or similar technology for site functionality, security, analytics, or preferences. CoinsToGo uses reasonable safeguards to protect information, but no website, network, or transaction system can be guaranteed to be completely secure.
Retention and Choices
Information is kept as long as needed to provide service, support transactions, prevent fraud, maintain security, resolve disputes, and meet legal or compliance obligations. You may contact CoinsToGo to request access, correction, or deletion where applicable.
Contact
Contact CoinsToGo support at (813) 442-0210 or [email protected].